1. There are several diamond characteristics in the “Diamond Prices” section. How do I choose?
Usually there are 4 aspects of a diamond that people look out for in selecting a diamond. These are also commonly-known as the 4 Cs (Carat, Clarity, Colour and Cut). Other factors like Polish, Symmetry, Fluorescense also affect the price of the diamonds. If you are unsure, do feel free to contact us . We will be happy to explain the details to you and assist in your choice.

2. How do I see the products that I have requested?
Contact us to view the products in our office at a time that is convenient for you. Please be assured that appointments are obligation-free, and clients are encouraged to make the purchase decision only after you are convinced that you like what you have seen.

3. Do you do meetings outside of your office?
We apologise, but we are unable to accommodate requests for viewing outside of our office. This is due to several reasons:

• One reason would definitely be for security. As we like to allow clients to view the diamond before purchasing, we would not want to endanger our service staff and clients by bringing around our high-value products. The privacy of our office will therefore allow the clients to freely admire the product without attracting the attention of strangers in the open.
  
  
• We have a larger selection of the gems in the office. If a client changes his/her mind about a particular diamond that had been reserved, it would be much easier to view the alternatives while in the office. For obvious reasons, it is not possible for us to bring along the entire selection if they were to go on visits.
  
  
• In the office, the client may also view some sample designs on the settings. For something more complex and exclusive, you may also discuss your specification with us and our respected craftsmen will do their best to meet your requirement.

4. Why is it necessary to make an appointment before visiting the office?
Clients are encouraged to arrange an appointment before visiting the office. This is because sometimes certain diamonds on our online catalogue may need to be shipped from overseas when a client has reserved the item for viewing, and they will be otherwise unavailable if the client does not arrange an appointment for viewing the particular gemstone.

Also, as we strive for personalised service as a policy, we like to ensure that clients are served promptly and accorded the individual attention that you deserve the moment you enter our office. Making appointments will ensure that we have allocated time and are ready to receive you the moment you arrive, thus saving you precious waiting time.

5. Do you do custom designs for the settings?
Yes, we are able to accommodate custom designs for the settings for that extra touch of individuality and exclusivity. Please feel free to discuss your specifications with us and our experienced craftsman will endeavour to accommodate your requests.

6. How much does it cost to do the settings?
Generally the cost of the setting depends on the type and weight of precious metal used, as well as the complexity of the design. Charges are calculated based on the amount of the material used and also the craftsmanship.

The materials available include silver, gold, white gold and platinum. Some of the common setting options that clients request for include rings, bracelets, necklaces, pendants and earrings.

As an estimate, a simple solitaire white gold ring will cost from SGD$200 and above, excluding the diamonds and subject to gold price fluctuation.

7. How long does it take to custom-make the setting?
The waiting time depends on the complexity of the design and also the number of orders in the queue. However, usually orders take 14 days or fewer to complete.

8. Do you provide re-setting or plating services?
While this is not our main business, we do provide such value-added services to our known clients at a nominal fee. Clients may choose to re-size the jewellery item, alter the design, or even create a totally new item with the existing diamond. The lead time will be similar to that of the custom-made settings. Charges will again depend on the cost of material used as well as workmanship fees.

9. What are the advantages of purchasing my diamond jewellery items from you?
As our previous and regular clients regularly testify, some of the benefits of purchasing from us include:

1. We maintain a large inventory of diamonds, ensuring that there is something suitable for almost every taste and preference. Furthermore, clients are assured of the authenticity and credibility of our products as all our diamonds above 0.30ct are accompanied by the full certifications and accreditations of GIA.
   
   
2. We also offer very competitive prices. This is because our core business is in wholesale and this is merely a retail arm of our wholesale business. This way we are able to pass on cost-saving to our clients, who consequently enjoy substantial discounts.
   
   
3. We also offer private, by-appointment viewing to accord you the individual attention that you require at the comfort of our office. This ensures the service level is much personalised, and that the sales personnel has allocated time exclusively for assisting you. Further, this consultation is obligation-free as clients are encouraged to make a purchase only when you are satisfied with what you have seen.
   
   
4. In this personal consultation we are also able to tailor our suggestions to fit your preferred price range.
   
   
5. We are also able to custom-make the setting to accommodate your desired design. This offers that extra touch of exclusivity and personality, as it will become very unlikely someone else will have the exact same piece that you had designed.

10. Do you do Corporate Gifts?
Yes, we do offer corporate gifts such as chain and pendant sets for clients who wish to reward their Long-serving or Outstanding Staff, to present to important business partners, or to serve as prizes for company functions or contests. Please contact us to make an appointment and discuss how we can play a part in helping your company to convey the messages of goodwill—via a gift that is fitting of the occasion.

11. Do you accept online transactions and perform shipping?
As we greatly value clients’ satisfaction, we try to encourage customers to examine the products before making the final purchase decision. This is to ensure that clients are truly satisfied with the product that you are buying. This also serves to enhance our credibility and demonstrates our confidence in the quality of our products.

However, for your convenience, especially if you are based overseas, we are most happy to accommodate and receive your payment online and ship your purchase to your location—if you should so prefer. Please feel free to contact us to make arrangements for this.

12. What are the modes of payment?
Local clients are welcome to choose whether to pay for their purchases in cash or credit card (For credit card payments, all transactions will be performed in SGD). For international clients, you may choose between online payments or payments via Demand Drafts or Telegraphic Transfers.
Please also note that as a policy, clients are required to leave a down payment of at least 50% before an order will be processed.